1. Introduction
LeadStreamAI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist and lead capture services.
2. Information We Collect
Information You Provide
- Contact information (name, email, phone number, business address)
- Business information (company name, industry, size)
- Account credentials and authentication data
- Payment and billing information
- Communication preferences and settings
Information Collected Automatically
- Call recordings and transcriptions (when using our voice AI services)
- Chat conversations and message history
- Usage data and analytics (pages visited, features used)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
- Provide and maintain our AI receptionist services
- Process appointments and manage customer interactions
- Improve and optimize our AI models and service quality
- Send service updates, notifications, and marketing communications
- Process payments and prevent fraud
- Comply with legal obligations and enforce our terms
- Analyze usage patterns to enhance user experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in delivering our services (cloud hosting, payment processing, analytics)
- Business Partners: Integrations you authorize (CRM systems, calendar services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Security
We implement industry-standard security measures including encryption, secure data centers, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call recordings and chat logs are retained according to your subscription plan settings and can be configured in your account dashboard.
7. Your Rights and Choices
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a structured format
- Cookie Preferences: Manage cookie settings in your browser
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for cross-border data transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Continued use of our services after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@leadstreamai.com
Phone: +1 (844) 741-5800
Address: Newport Beach, CA
